CloudPlugs Terms of Service
Last Updated: October 24, 2016
These terms of service (“Terms”) cover your non-exclusive access and use of: (i) the hosted Internet of Things platform provided by CloudPlugs for the development, connectivity, storage, processing of data and management of devices (collectively, “Content”); (ii) software provided or made available by CloudPlugs (the “Software”); (iii) the CloudPlugs websites or applications; and, (iv) any written or electronic guides or other documentation provided or made available by CloudPlugs (the “User Guides”) (collectively the “Service(s)”) provided by CloudPlugs Inc (“CloudPlugs”, “we”, “us”, or “our”). By using our Services, you’re agreeing to be bound by these Terms, and to review our Privacy and Acceptable Use Policies.
If you’re using our Services for an organization, you’re agreeing to these Terms on behalf of that organization, and you are representing to CloudPlugs that you have the authority to bind that organization to these Terms (in which event, “you” and “your” will refer to that organization).
We may modify these Terms from time to time. Any revisions will be dated and will be posted on the CloudPlugs website. Please review the date of these Terms when you visit our website to see if there are changes. If we deem a revision to these Terms to meaningfully reduce your rights, we will notify you via the Service and/or by email to the email address associated with your account. By continuing to access or use of any portion of the Service you are accepting such changes. If you don’t agree to any of the changes, we’re not obligated to keep providing the Service, and you must cancel and stop using the Service.
2. YOUR ACCOUNT
To access the Services you must create an account with CloudPlugs (become a “Registered User”), by completing a registration form and designating a valid e-mail address and password. Until you apply for and are approved for a CloudPlugs Free or Business Account, your access to the Service will be limited to the areas of the Service, if any, that CloudPlugs makes available to the general public. When registering with CloudPlugs you must provide and maintain true, accurate and current information about yourself. CloudPlugs may withdraw your account approval at any time in its sole discretion, with or without cause.
Free Accounts are free of charge for a period of 12 months from the date the account is registered. You may sign up for a Business Account prior to the expiration of the free service period. Support for free accounts is provided solely through our user forum.
Only you may use your CloudPlugs account and you are responsible for all activities in your account. You must keep your account and passwords confidential and not authorize any third party to access or use the Service on your behalf. If you suspect misuse of your account or any security breach in the Service, you must contact us immediately. CloudPlugs will not be liable for any loss or damage arising from any unauthorized use of your accounts.
If a third party such as an employer, or school gave you your account, that party has rights to your account and may: manage your account, reset your password, or suspend or cancel your account; view your account’s usage and profile data, including how and when your account is used; and read or store Content in your account.
3. CONSENT TO ELECTRONIC COMMUNICATIONS AND SOLICITATION.
As a Registered User, you may receive notices about your use of the service, updates, and promotional information about our products and services via electronic mail. You may opt-out of receiving electronic mail from us by following the “unsubscribe” instructions provided in the message.
As between you and us, you or your licensors own all right, title, and interest in and to your Content. Except as provided in this Section 5, we obtain no rights under this Agreement from you or your licensors to your Content, including any related intellectual property rights. You are solely responsible for any and all Content that you produce, transmit and/or store in the Service.
You represent and warrant to us that: (a) you or your licensors own all right, title, and interest in and to your Content; (b) you have all rights in your Content necessary to grant the rights contemplated by this Agreement; and (c) none of your Content or End Users’ use of Your Content, or the Services Offerings will violate the Acceptable Use Policy.
You hereby grant CloudPlugs and its contractors the right, to access, store, modify, adapt, reproduce, distribute, display and disclose Content posted on the Service solely to the extent necessary to provide the Service or as otherwise permitted by these Terms.
You will: (a) be solely responsible for the nature, quality and accuracy of the Content; (b) ensure that the Content (including the storage or transmission thereof) complies with these Terms and any and all applicable laws, and regulations; (c) promptly handle and resolve any notices and claims relating to the Content, including any notices sent to you by any person claiming that any Content violates any person’s rights, such as take-down notices pursuant to the Digital Millennium Copyright Act and any other notices; and (d) maintain appropriate security, protection and backup copies of the Content, which may include, your use of additional encryption technology to protect the Content from unauthorized access. CloudPlugs will have no liability of any kind as a result of the deletion of, correction of, destruction of, damage to, loss of or failure to store or encrypt any Content.
You must immediately notify CloudPlugs in writing of any unauthorized use of any (a) Content (b) any Account or (c) the Service that comes to your attention. In the event of any such unauthorized use by any third party that obtained access through you, you will take all steps necessary to terminate such unauthorized use. You will provide CloudPlugs with such cooperation and assistance related to any such unauthorized use as CloudPlugs may reasonably request.
5. CONTENT STORED IN THE UNITED STATES
The Service is provided from the United States. By using and accessing the Service, you understand and consent to the storage and processing of the Content and any other personal information in the United States. CloudPlugs reserves the right to store and process personal information outside of the United States, and will use commercially reasonable efforts to provide you with at least 30 days notice of any such changes in the processing location.
6. SUSPENSION AND TERMINATION OF CUSTOMER’S USE OF THE SERVICE
We reserve the right, to temporarily suspend or terminate your access to the Service at any time in our sole discretion, with or without cause, and with or without notice, without incurring liability of any kind. For example, we may suspend or terminate your access to or use of the Service for: (a) the actual or suspected violation of these Terms; (b) the use of the Services in a manner that may cause CloudPlugs to have legal liability or disrupt others’ use of the Services; (c) the suspicion or detection of any malicious code, virus or other harmful code by you or in your account; (d) scheduled downtime and recurring downtime; or (e) unplanned technical problems and outages. If, in CloudPlugs’s determination, the suspension might be indefinite and/or CloudPlugs has elected to terminate your access to the Service, CloudPlugs will use commercially reasonable efforts to notify you through the Service. You acknowledge that if your access to the Service is suspended or terminated, you may no longer have access to the Content that is stored with the Service.
Upon termination by CloudPlugs, for reasons other than cause, or at your direction, you may request access to your Content, which we will make available for an additional fee if you have not already downloaded it from the Service. You must make such request with fifteen (15) days following termination. Otherwise, any Content you have stored with the Service may not be retrievable, and we will have no obligation to maintain any data stored in your account.
In addition to other termination provisions, if your account it not currently subject to a paid subscription plan with us, we at our discretion may terminate your account if: (a) you do not engage in any activity in your account within thirty (30) days after becoming a Registered User, or (b) you do not engage in any activity in your account for any period of ninety (90) consecutive days. In the event of such termination, any Content you may have stored will be lost.
If you terminate the service, you will be required to fill out a short survey before deleting your account with CloudPlugs.
7. ACCEPTABLE USE
We trust that you will use the Service responsibly. Please read our Acceptable Use Policy.
8. UPDATES TO THE SERVICE
CloudPlugs reserves the right, in its sole discretion, to make necessary unscheduled deployments of changes, updates or enhancements to the Service at any time. We may add or remove functionalities or features, and we may suspend or stop a Service altogether.
If you receive Software from us, its use is governed in one of two ways: If you are presented with a license agreement that you must accept in order to use the Software, those terms apply; if no license is presented to you, these Terms apply. We reserve all other rights to the Software.
We may automatically check your version of the Software. We may also automatically download to your computer or device new versions of the Software.
Any Software is licensed, not sold. Unless we notify you otherwise, the Software license ends when your Service ends. You must then promptly uninstall the Software, or we may disable it. You must not work around any technical limitations in the Software.
The Software is subject to applicable U.S. export laws and regulations. You must comply with all domestic and international export laws and regulations that apply to the Software. These laws include restrictions on destinations, end users, and end use. Without limitation, you may not transfer the Software or Service without U.S. government permission to anyone on U.S. government exclusion lists (see the Commerce Department’s compliance list at http://www.bis.doc.gov/complianceandenforcement/liststocheck.htm). You represent and warrant that you’re not on any of those lists or under the control of or an agent for anyone on those lists or the entities listed above.
10. THIRD PARTY SERVICES
The Services may provide links to third-party content, including Web sites, directories, servers, networks, systems, information and databases, applications, software, programs and services, and the Internet as a whole, but we do not warrant or endorse and do not assume and will not have any liability or responsibility to any person for any third-party services, content, materials, applications, systems, software or web sites. All transactions using CloudPlugs’s services are between the transacting parties only. CloudPlugs makes no warranty or guarantee about the availability, accuracy, completeness, reliability, or timeliness of any such third party service. Use of such third-party service may require a subscription with the applicable third-party and other requirements imposed by the applicable third party. You are solely responsible for your dealings with any third party related to the Services, including the delivery of and payment for goods and services, as well as for any losses as a result of problems with any of your other service providers or any third party services.
11. SERVICE AND SOFTWARE SUPPORT
11.1 Support for Services and Software on the CloudPlugs Public Cloud Service
- Business Accounts that use the CloudPlugs public cloud service may receive support under the following policy:
- All Business Accounts are entitled to Gold Service which includes phone and e-mail support 8:30am – 5:30pm Monday-Friday with 4 hours response time.
- For an additional fee, Business Accounts may upgrade their support level to Platinum Service which provides 7×24 phone and e-mail support with 4 hours response time.
- Business Accounts also have full free access to the CloudPlugs forums.
11.2 Support for On-Premise Service and Software
Customers deploying the Service and Software on-premise may choose a paid support plan as follows:
- Gold Service which includes phone and e-mail support 8:30am – 5:30pm Monday-Friday with 4 hours response time.
- Platinum Service which provides 7×24 phone and e-mail support with 4 hours response time.
12. CLOUDPLUGS PROPRIETARY RIGHTS
Except as expressly set forth herein, CloudPlugs or its licensors own and reserve all right, title and interest in and to the Service and all hardware, software and other items used to provide the Service. No title to or ownership of any proprietary rights related to the Service is transferred to you pursuant to these Terms. All rights not explicitly granted to you are reserved by CloudPlugs. In the event that you provide comments, suggestions and recommendations to CloudPlugs with respect to the Service (including, without limitation, with respect to modifications, enhancements, improvements and other changes to the Service) (collectively, “Feedback”), we will own all right, title, and interest in and to the Feedback, even if you have designated the Feedback as confidential. We and our affiliates will be entitled to use the Feedback without restriction. You hereby irrevocably assign to us all right, title, and interest in and to the Feedback and agree to provide us any assistance we may require to document, perfect, and maintain our rights in the Feedback.
We retain the right to block or otherwise prevent delivery of any type of file, email or other communication to or from the Service as part of our efforts to protect the Service, protect our customers, or stop you from breaching these Terms. The technology or other means we use may hinder or break your use of the Service.
14. NO WARRANTY
THE SERVICES ARE PROVIDED “AS IS.” TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, NEITHER CLOUDPLUGS NOR ITS AFFILIATES, SUPPLIERS, AND DISTRIBUTORS MAKE ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS, THAT THE CONTENT WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED, AND ANY WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR USE, OR NON-INFRINGEMENT. IN THE EVENT THAT A FOREGOING EXCLUSION IS NOT ALLOWED BY A PARTICULAR JURISDICTION, SUCH EXCLUSION WILL NOT APPLY SOLELY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
To the extent permitted by law, you will defend CloudPlugs against any cost, loss, damage, or other liability arising from any third party demand or claim that any Content provided by you, or your use of the Service, in breach of these Terms: (a) infringes a registered patent, registered trademark, or copyright of a third party, or misappropriates a trade secret (to the extent that such misappropriation is not the result of CloudPlugs’s actions); or, (b) violates applicable law or these Terms. CloudPlugs will reasonably notify you of any such claim or demand that is subject to your indemnification obligation.
16. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CLOUDPLUGS, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE FOR (A): ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COVER OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUE, GOODWILL, USE OR CONTENT) HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, INCLUDING, WITHOUT LIMITATION, CONTRACT, TORT, WARRANTY, NEGLIGENCE OR OTHERWISE, EVEN IF CLOUDPLUGS HAS BEEN ADVISED AS TO THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF CLOUDPLUGS AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS, RELATING TO THE SERVICES WILL BE LIMITED TO THE GREATER OF AN AMOUNT EQUAL THREE MONTHS OF YOUR SERVICE FEE FOR THE SERVICE OR FIVE DOLLARS ($5.00). THE LIMITATIONS AND EXCLUSIONS ALSO APPLY IF THIS REMEDY DOES NOT FULLY COMPENSATE YOU FOR ANY LOSSES OR FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES. IN SUCH AN EVENT THIS LIMITATION WILL NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.
17. CONTRACTING PARTY; GOVERNING LAW; LOCATION FOR RESOLVING DISPUTES
You agree that all matters relating to your access to, or use of the CloudPlugs Service(s) shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia and the United States without regard to the conflict of laws provisions therein that would require application of the laws of another jurisdiction. In the event of any dispute, controversy or claim between the parties hereto arising out of or relating to this Agreement, the parties shall first seek to resolve the dispute in good faith through informal discussions. In the event any dispute, controversy or claim cannot be resolved informally, the parties agree that any dispute shall be settled by binding arbitration to be held before a single arbitrator in Fairfax, Virginia under the rules in effect of the American Arbitration Association, and judgment upon the award may be entered in any court with competent jurisdiction.
We may send you, in electronic form, information about the Service, additional information, and information the law requires us to provide. We may provide required information to you by email at the address you specified when you signed up for the Service or by access to a website that we identify. Notices emailed to you will be deemed given and received when the email is sent. If you don’t consent to receive notices electronically, you must stop using the Service. You may provide legal noticed to us via email to legal@CloudPlugs.com, with a duplicate copy sent via registered mail, return receipt requested, to the following address: CloudPlugs, Attn: Legal Department, 1818 Library Street, Suite 500, reston, VA 20190. Any such notice, in either case, must specifically reference that it is a notice given under these Terms.
19. PAYMENTS AND REFUNDS
The fees applicable for the Business Account Service (“Fees”) are available on the Site for Registered Users and/or in CloudPlugs’s then-current published price list. Business Accounts include a minimum monthly service fee as stated in our Pricing page. The price stated for the Service excludes all taxes and charges, unless stated otherwise. You’re responsible for any taxes and for all other charges (for example, data charges and currency exchange settlements). You will pay the Fees in the currency CloudPlugs quoted for your account. CloudPlugs reserves the right to change the quoted currency at any time.
In addition to any Fees, you may still incur charges incidental to using the Service, for example, charges for Internet access, data roaming, and other data transmission charges.
You must be authorized to use the payment method that you enter when you create a Business Account. You authorize us to charge you for the Service using your payment method and for any paid feature of the Service that you choose to use while these Terms are in force. Business Accounts are billed on a recurring basis for subscription Services. We may bill you in advance for the minimum service order amount indicated in the price list, or simultaneously for more than one of your prior billing periods. Once we have informed you that the Service will be provided indefinitely or automatically renewed, we may automatically renew your Service and charge you for any renewal term.
You must keep all information in your billing account current. You can access and modify your billing account information using the Administrative Panel. You may change your payment method at any time. If you tell us to stop using your payment method and we no longer receive payment from you for the paid Service, we may cancel that Service. Your notice to us will not affect charges we submit to your billing account before we reasonably could act on your request.
We’ll notify you in advance, either through the Service or to the email address you have most recently provided to us, if we change the price of the Service. If there’s a specific length and price for your Service offer, that price will remain in force for that time. After the offer period ends, your use of the Service will be charged at the new price. If your Service is on a period basis (for example, monthly) with no specific length, we’ll notify you of any price change at least 30 days in advance. If you don’t agree to these changes, you must cancel and stop using the Service via a phone call to 1-571-346-7655 (with cancellation confirmation from a CloudPlugs representative) no later than fourteen (14) days prior to the conclusion of your current payment term, whether monthly, yearly, or otherwise. If you cancel, your Service ends at the end of your current Service period or, if we bill your account on a period basis, at the end of the period in which you canceled. If you fail to cancel as required, we will automatically renew the Service for the same term and will charge your payment information on file with us commencing on the first day of the renewal term.
Payments for Business Accounts registered to pay via credit card, are due the date the invoice is posted on your account. If payment is not received by CloudPlugs on the due date, user’s account will be frozen, inaccessible, and all communication with Things will be turned off until all outstanding payments have been processed by CloudPlugs. Users retain the responsibility for settling all outstanding balances in a timely manner and maintaining updated billing information. If not complied with, at the end of 45 days, user’s account will be deactivated and all prototypes, templates, controllers, Things and data will no longer be retrievable.
Except as specifically set forth in this section, all Services user is billed for are non-refundable including the minimum service order amount indicated in the price list. This means that if you are a Business Account user you will not be issued a refund for your most recent (or any previous) billing.
All cancellations are processed automatically. To cancel or downgrade, please log into the administrative screen for your account and click the link that says “Click here to cancel your account” and follow the instructions. Cancellations inside a billing period require payment for all Services provided through the cancellation date, and charges will continue to accrue until the account is settled in full.
Except as prohibited by law, we may assess a late charge if you do not pay on time. You must pay these late charges when we bill you for them. The late charge will be the lesser of 1 percent of the unpaid amount each month or the maximum rate permitted by law. We may use a third party to collect past due amounts. You must pay for all reasonable costs we incur to collect any past due amounts, including reasonable attorneys’ fees and other legal fees and costs. We may suspend or cancel your Service if you fail to pay in full on time.
20.1. Severability; Entire Agreement
These Terms apply to the maximum extent permitted by relevant law. If a court holds that we cannot enforce a part of these Terms as written, you and we will replace those terms with similar terms to the extent enforceable under the relevant law, but the rest of this Terms will remain in effect. This is the entire contract between you and us regarding the Service. It supersedes any prior contract or oral or written statements regarding your use of the Service.
20.2. Assignment and transfer
We may assign, transfer, or otherwise dispose our rights and obligations under this contract, in whole or in part, at any time without notice. You may not assign this contract or transfer any rights to use the Service.
20.3. Independent Contractors; No third-party beneficiaries
CloudPlugs and you are not legal partners or agents; instead, our relationship is that of independent contractors. This contract is solely for your and our benefit. It is not for the benefit of any other person, except for permitted successors.
Claims must be filed within six (6) months. You must bring any claim related to these Terms or the Service within six (6) months of the date you could first bring the claim, unless your local law requires a longer time to file claims. If it isn’t filed in time, the claim is permanently barred.
The failure of either party to insist upon or enforce strict performance of any of the provisions of these Terms or to exercise any rights or remedies under these Terms will not be construed as a waiver or relinquishment to any extent of such party’s right to assert or rely upon any such provision, right or remedy in that or any other instance; rather, the same will remain in full force and effect.
20.6. Government Use
If you are a U.S. government entity, you acknowledge that any Software and User Guides that are provided are “Commercial Items” as defined at 48 C.F.R. 2.101, and are being provided as commercial computer software subject to the restricted rights described in 48 C.F.R. 2.101 and 12.212.
During the term of the service and for 12 months after termination of the service, you will not directly or indirectly, on your own behalf or in the service or on behalf of others, in any capacity induce or attempt to induce any officer, director, or employee to leave CloudPlugs.
22. COPYRIGHT COMPLAINTS AND REMOVAL POLICY
CloudPlugs respects the intellectual property rights of others and expects its users to do the same. We will respond to notices of alleged copyright infringement that comply with the law and are properly provided to us. For details on how to send us such notices, visit our DMCA Policy page at http://cloudplugs.com/privacy-and-terms. We reserve the right to delete or disable Content alleged to violate these Terms and to terminate repeat infringers.
INTELLECTUAL PROPERTY NOTICES
All contents of the Site and Services including but not limited to design, text, software, technical drawings, configurations, graphics, other files, and their selection and arrangement are: Copyright © 2014-2016 CloudPlugs, and/or the proprietary property of its suppliers, affiliates, or licensors. All Rights Reserved.
CloudPlugs and the CloudPlugs logo are including without limitation, either trademarks, service marks or registered trademarks of CloudPlugs, Inc., and may not be copied, imitated, or used, in whole or in part, without CloudPlugs’s prior written permission or that of our suppliers or licensors. Other product and company names may be trade or service marks of their respective owners.
CloudPlugs may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter that is part of the Service. Unless we have granted you licenses to our intellectual property in these Terms, our providing you with the Service does not give you any license to our intellectual property. Any rights not expressly granted herein are reserved.